22nd Annual Conference - Association of Government Contact Center Professionals

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Join Us at the Francis Marion Hotel!

The 22nd Annual AGCCP Conference 2024 will be held October 14th - 17th at the beautiful and historic Francis Marion Hotel located at 387 King Street in Charleston, South Carolina. Named for Revolutionary War hero Francis Marion (the “Swamp Fox”), the Francis Marion Hotel became an instant Charleston landmark when it opened in 1924. Rising 12 stories above the Historic District, the hotel offers spectacular views of Charleston’s church steeples, historic mansions, and famous harbor, providing easy access to the wealth of Charleston’s attractions. Learn More!

Make your reservations today! Use online code: AGCCP.

Attend
Each year, the AGCCP conference offers new and exciting ways for public sector customer service and Contact Center leaders to grow professionally. - REGISTER NOW

Engage
Make the most of your AGCCP experience and learn about conference highlights and activities available to you. Hear from our speakers and numerous sponsors. Network with like-minded professionals during our engaging activities and workshops!

Award of Distinction
Inspiring government professionals to provide exceptional customer service experiences. Nominate your contact center for this prestigious award. The Award of Distinction exemplifies the spirit of customer service. It shines a spotlight on remarkable accomplishments that seek to build trust in government and inspire people to consider careers in customer service. To find out more about our Award of Distinction - CLICK HERE

Award of Excellence
Demitra (Dee) H. Crayton was the Founding Member and President of the Association of Government Call Center Employees (AGCCE) now Association of Government Contact Center Professionals (AGCCP). Dee lived her life to the fullest as a leader with Distinction. Through her 20 year career in management she focused on teaching and helping others reach new heights, grooming others for leadership roles, unifying teams, developing new ideas and persevering through challenges. AGCCP honors Dee's legacy by recognizing an individual who displays these attributes in their Contact Center and on their teams. Please nominate an individual excelling in the areas of leadership, mentorship, unity, innovation and perseverance. To find out more about our Award of Excellence - CLICK HERE

Learn

Dive into our conference sessions where our peers, customers, sponsors, and partners share professional insights and industry trends. There’s something for everyone: sponsor areas, impactful speaker presentations, annual Award of Distinction and Award of Excellence recipients, interactive pulse surveys, networking, Learning Labs, and more!

Become a Sponsor
Our conferences offer a unique opportunity for partners to showcase their products and solutions with decision makers and industry influencers that build relationships that will last a lifetime. Check out our Sponsorship levels! Become a sponsor today! View 2024 Sponsorship Levels To learn more, email us at Sponsor@AGCCP.org or register at 2024 AGCCP Conference Sponsors

Ready to Go?
We look forward to seeing you at our next annual AGCCP Conference! Register Now! Have questions? Please email us at Conference@AGCCP.org for more information.

Still Deciding? Attending AGCCP’s annual Customer Service conference is essential for several key reasons:
Check out these great benefits to attending!
Need a conference approval letter? View PDF | Download Word Doc

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Professional Development

These conferences offer workshops, and presentations that enhance your skills and knowledge in municipal customer service, ensuring you stay updated with the latest trends and best practices in the field.

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Networking Opportunities

Engaging with peers, industry leaders, and experts can lead to valuable connections, collaborations, and the exchange of ideas that can benefit your organization.

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Insight into Innovation

Exposure to new technologies and innovative approaches during the rapid demonstrations and during the breakout sessions can provide practical solutions to current challenges and improve overall efficiency and effectiveness.

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Policy and Regulation Updates

Our conferences often include discussions about new policies, regulations, and compliance requirements, ensuring that your practices align with current governmental standards.

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Benchmarking and Best Practices

Learning from the experiences and successes of other government agencies can help you identify and implement best practices within your own organization.

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Enhanced Service Delivery

Gaining insights and strategies from experts can directly translate to improved customer service, leading to higher satisfaction and better public perception of your agency.

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Award of Distinction

Enhance your centers reputation, employee morale and gain a competitive edge by being nominated and winning the award of distinction.

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Award of Excellence

Gain the professional recognition, enhanced networking opportunities, increase influence and professional development by being nominated and winning the award of Excellence.

By attending this conference, you will gain the knowledge, skills, and connections necessary to enhance your performance and contribute to the continuous improvement of your organization's customer service capabilities.

Serving You & Uplifting Our Profession

Join Us at the Francis Marion Hotel!