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AGCCP 20th Annual Virtual Conference - October 20 - 21, 2021

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Here for You

Membership in AGCCP means you never have to go it alone; expertise is only a phone call, e-mail or discussion board away.
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Pinellas County wins the 7th Annual Award of Distinction

Congratulations to Pinellas County Clerk’s Customer Service Information Center for winning the 7th Annual Award of Distinction. The team is lead by Kim Swain, Director and Vanessa Collins, Manager. 
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Thank You to Our 2019 Conference Sponsors

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Join Our Community

We are offering FREE Memberships to Government Contact Center Professionals through October 2021!



View our Discussion Group!

AGGCP:We're Here For You

If two heads are better than one, what can hundreds of government contact center professionals offer you and your organization? That's the "founding question" of the Association of Government Contact Center Professionals — and the answer expands every year! Created by government contact center professionals for government contact center professionals, AGCCP exists to educate and support our members and uplift our profession. By sharing knowledge and building relationships, we improve service delivery, enhance workplace quality of life and strengthen the standards of our industry. Whether you need technical insight, management advice, or a friendly and knowledgeable colleague to brainstorm with, joining AGCCP is one of the wisest decisions you can make!

Who We Are

We are government customer service professionals from throughout the U.S. and Canada, sharing best practices, knowledge and experience with each other for the benefit of our customers and our profession. (It makes our lives easier, too!)
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Membership in AGCCP means you never have to handle a complicated situation alone. Through events, discussion boards and offline contact, you have access to seasoned colleagues who want you to succeed and are eager to share what they know. 
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Join Us!

Membership in AGCCP is one of the best bargains you'll ever find! The cost is $100 a year for each contact center, which covers membership for all of your employees. Member perks include... Read More

2020 Award of distinction presentation

JULY 20, 2021 11:00 AM EST 

Join us for a live presentation of the 2020 Award of Distinction winner, Pinellas County Customer Information Center. Look for further details and links shortly.  

OCTOBER 20 - 21, 2021

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Award of Distinction Winner 2020 Pinellas County Customer Information Center 
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AGCCP Membership dues are FREE this year! If you’ve already paid your 2021 membership, your renewal date will be extended another year.


"The whole agenda of the conferences was very positive. I would recommend anyone thinking of attending to go..."
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Rosemary Nelson
Charlotte Mecklenburg Police Dept Non-Emergency Supervisor