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Award of Distinction


CONGRATULATIONS PINELLAS COUNTY FOR WINNING THIS YEAR'S AWARD OF DISTINCTION!!

2020 Award of Distinction - Pinellas

Kim Swain- Director

Vanessa Collins- Manager 

Sedeeva Godwin-Supervisor

Gigi Anderson-Supervisor

Paul Rotolo-Senior

Jodi Fox-Senior




AGCCP Award of Distinction Winners:

  • 2020 -  PINELLAS COUNTY - COUNTY CLERK'S CUSTOMER INFORMATION CENTER 
  • 2019 – BALTIMORE 311
  • 2018 – US SMALL BUSINESS ADMINISTRATION, DISASTER ASSISTANCE CUSTOMER SERVICE CENTER
  • 2017 – CITY OF TOLEDO, CUSTOMER SERVICE CENTER
  • 2016 – CITY and COUNTY OF DENVER
  • 2015 - BALDWIN COUNTY

7th Annual AGCCP Award of Distinction

honoring the AGCCP Mission Statement:

 

“Inspiring government professionals to provide

exceptional customer service experiences.”

 

The AGCCP’s 20th Annual Conference was originally scheduled to take place in the glass capital of the world from May 11 - 14, 2020 at the beautiful Renaissance Hotel in downtown Toledo, Ohio. A major highlight at the annual conference is recognizing one contact center as the distinguished recipient of the AGCCP Award of Distinction.

 

Nominations and voting continued to take place for this year's Award of Distinction! Several member organizations submitted applications and provided supporting documentation to be considered for this year's award. 

 

This year’s award is about how your team provides exceptional customer service; what is the experience and how you provide inspiration as government professionals. Whether the experience was for external or internal customers, you provided something clear…exceptional customer service.

Included documents were files that support and help demonstrate the fulfillment of shattering customer satisfaction expectations.” Examples included website URL links, media articles, social media posts, customer testimonials and statistics.


Judging Panel:

 

The panel of judges consisted of three AGCCP board members, the 2019 Award of Distinction winner, and one local customer service professional. This is a blind judging process, so all references of contact center names and location were redacted prior to review by the judging panel.

 

 

And the Award Goes To:

 

PINELLAS COUNTY, FLA; COUNTY CLERK'S OFFICE 

           

            They will receive:

  • The distinguished award and title of the 2020 “Award of Distinction” recipient.
  • One complimentary conference registration to either the 2020 or 2021 conference.
  • Have an opportunity to share the journey to success during a live presentation to all conference attendees. TBA
  • Your story will be posted on AGCCP.ORG after the conference.

              and new for this year……..

  • Your center’s 2021 AGCCP Membership fee will be waived!!

                       

Not an AGCCP current member, but would like to be? Learn more about the benefits of AGCCP membership, low rates, history of the AGCCP, and more by visiting our Membership page. Plan now to attend the 2021 Annual Conference in May, 20201 in Toledo, Ohio. Email questions to infoAGCCP@gmail.com.

 

 




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