8th Annual AGCCP Award of Distinction
honoring the AGCCP Mission Statement:
“Inspiring government professionals to provide
exceptional customer service experiences.”
The AGCCP’s 20th Annual Conference will be held virtually October 20-21, 2021. A major highlight at the annual conference is recognizing one contact center as the distinguished recipient of the AGCCP Award of Distinction.
Nominations are now open with all submissions due by September 17, 2021 for this year's Award of Distinction!
This year’s award focuses on how your team shattered expectations while providing exceptional customer service.
Include in your submission:
*Name and address of your center
*Contact Name & Title
*Contact Phone Number and Email address
*Clearly identify what you did to provide exceptional customer service experiences.
*Explain how the initiative shattered expectations. (350 word maximum).
*Optional: Include any support documents such as testimonials, statistics or media coverage.
Submit your application to:
Dan Wuethrich, firstname.lastname@example.org
no later than close of business day, September 17th.
The panel of judges consisting of three AGCCP board members, the 2020 Award of Distinction winner, and one local customer service professional. All references of contact center names and location will be redacted prior to review by the judging panel. They will not know who they are voting for.
The winner will receive:
The beautiful Award of Distinction trophy, a complimentary registration to a future in-person AGCCP Conference, share their presentation to the attendees of the 2021 virtual AGCCP Conference (October 20 - 21, 2021) and their presentation will be downloaded to our website for future viewing.
AGCCP Award of Distinction Winners:
- 2020 - PINELLAS COUNTY - COUNTY CLERK'S CUSTOMER INFORMATION CENTER
- 2019 – BALTIMORE 311
- 2018 – US SMALL BUSINESS ADMINISTRATION, DISASTER ASSISTANCE CUSTOMER SERVICE CENTER
- 2017 – CITY OF TOLEDO, CUSTOMER SERVICE CENTER
- 2016 – CITY and COUNTY OF DENVER
- 2015 - BALDWIN COUNTY
Hear Pinellas County's 2020 Award Winning Presentation at
And the Award Goes To: ???
Not an AGCCP current member, but would like to be? We are currently waiving the annual membership fee! Learn more about the benefits of AGCCP membership, low rates, history of the AGCCP, and more by visiting our Membership page. Plan now to attend the virtual 2021 Annual Conference October 20 - 21, 2021. Email questions to Questions@agccp.org