AGCCP members are responsible for many noteworthy and inspiring accomplishments, placing service above self. The Award of Distinction highlights service excellence in customer service professionals across the United States and abroad, honoring the contributions within the community served who may serve as models for others.

The prestigious Award of Distinction exemplifies the spirit of customer service. It shines a spotlight on remarkable accomplishments that seek to build trust in government and inspire people to consider careers in customer service. It recognizes and honors outstanding customer service provided by an individual, department, or contact center.

As customer service professionals, we are humble and often don’t take the time to celebrate our success. The Award of Distinction is an essential reminder of both the power of the individual and teamwork.  We can accomplish great things when we work together.

Congratulations to the City of San Jose 311 Customer Contact Center, our 2023 AGCCP Award of Distinction Winner!   

San Jose 311 Customer Contact Center - Hitting the High Notes!

Over 150,000 Phone Calls

1 Minute Average Wait Time

AI helped with over 40,000 calls

Over 6,800 Walk-In Customers Served

Over 3,700 Email Requests Served

Over 180,000 Online Service Requests Served

Over 6,200 Live Chat Requests Served

Savings of $80,000 to $100,000 per service

Read More . . .

AGCCP Award of Distinction Winners:

For any questions or more information, please email Jenny Jaqua, Award Committee Chair, at Jennifer.jaqua@toledo.oh.gov.

Learn more about the benefits of AGCCP membership, low rates, history of the AGCCP, and more by visiting our Membership page.  
Email questions to Questions@agccp.org