We are deeply grateful for the support of our corporate sponsors. By supporting the 2023 AGCCP conference, these companies enable government contact center professionals to share best practices, solve problems and learn about the latest technology affecting our industry. In a very real way, these sponsors are helping to enhance the customer and employee experience. If you are interested in partnering with AGCCP at our next event, please contact us at sponsor@agccp.org.
eGain is a leader in knowledge-powered automation platform solutions for customer engagement. As an expert in serving customers consistently across touchpoints, streamlining content authoring and management, measuring, managing, and optimizing service operations, and personalizing dashboards and reports, eGain is meeting the needs of government and businesses. Learn more about eGain today!
PLATINUM SPONSOR
Salesforce is a leader in customer relationship management solutions that brings government and citizens together. Salesforce government CRM helps agencies build stronger connections between citizens, employees, governments, services, and the information they all need. It's one integrated CRM platform that gives all your departments — including HR, governance, program management, services, or operations — a single, shared view of every customer, citizen, or constituent. Learn more about Salesforce today!
GOLD SPONSOR
Citibot makes government customer service more efficient, more accessible, and more responsive to all citizens through their interactive text message platform. They leverage AI to help contact center staff to do less menial work so that they can do more meaningful work and solve more problems for residents. Citibot cares about your community, and makes government customer service easy! Learn more about Citibot today!
CHART TOPPER SPONSOR
Incapsulate helps organizations realize true digital transformation by specializing in cloud-based technologies, digital analytics, and mobile solutions. A leader in Salesforce-based 311 CRM Solutions, they are helping cities better serve their citizens and engage their communities through intuitive design, streamlined workflows, and real-time analytics. Learn more about Incapsulate today!
CHART TOPPER SPONSOR
iQor is purpose-built to deliver the world's most sought-after customer service. Their talented team provides meaningful customer interactions while automation goes where it matters most to create your happiest customers ever. Their performance excellence and private cloud technology paves the way for unprecedented customer support. Learn more about iQor today!
CHART TOPPER SPONSOR
TextMyGov saves time by assisting citizens for you. Citizens can quickly find information that they are looking for, eliminating the need to call the city. Agencies can keep Citizens informed with important updates and take advantage of TextMyGov smart texting technology to track and record all the information that is sent in. Learn more about TextMyGov Today!
CHART TOPPER SPONSOR
With over 30 years of experience, Catalyst Consulting Group is helping governments and organizations transform their business technologies to better serve their customers & citizens. Tap into the power of artificial intelligence to speed up repetitive tasks, eliminate duplicate records, and make recommendations to improve operations. Learn more about Catalyst Consulting Group Today!
CHART TOPPER SPONSOR
People-first experiences harness the power of digital to solve government and citizen challenges in every facet of the Public Sector. See how Publicis Sapient can address your most pressing issues—from public health, security, defense, and disaster relief to data strategy, disinformation, legal services, city management and more.
CHART TOPPER SPONSOR
Across all tiers of government, public sector organizations deliver a wide range of vital services, striving to best serve their communities. Verint provides solutions that can help federal/national, state, regional and local governments deliver user-centric services, lower costs, and enhance employee engagement. Elevate your citizen engagement with Verint. Learn more about Verint today!
CHART TOPPER SPONSOR
Knowledge Powered Solutions / Knowledge Management Systems
Enabling organizations to capture, share and search information. A Knowledge Management System which is simple to use, simple to administer. Learn more about KPS today!
DEBUT SINGLE SPONSOR
Catalis provides an affordable and effective CRM/311 software solution. Hundreds of government entities and call centers across the country utilize this citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance. Learn more about Catalis today!
DEBUT SINGLE SPONSOR
Broadvoice is your trusted source for communications solutions. Unify your communications and simplify procurement for your government agency. Broadvoice understands government’s unique requirements — from your communication needs to your resource challenges and procurement processes. Learn more about Broadvoice Today!
DEBUT SINGLE SPONSOR
We’re Continuum Global Solutions, where innovative solutions transform the customer experience (CX) and build brand loyalty. With over 15,000 global employees dedicated to problem-solving and exceptional customer experiences, we’re in business to help you grow yours.
DEBUT SINGLE SPONSOR
Mindful aligns citizen and government service preferences with citizen-led call scheduling and virtual holding. With call scheduling across all channels, insight through robust analytics and dashboards, automated SMS notifications, and a premium experience that works seamlessly, Mindful creates more meaningful interactions between citizens and their government—for agencies of any size. Learn more about Mindful Today!
DEBUT SINGLE SPONSOR
For over 18 years, Senture has been delivering transformational BPO services and solutions on a global level, across a dynamic range of industries. Senture is the largest pure-play Contact Center in Federal Government & Commercial Accounts today providing fundamental support that is paramount for a citizen-first experience. By building strong relationships with their employees, clients, and the citizens they serve, they create a productive culture empowered to accomplish missions in meaningful ways. Learn more about Senture Today!
DEBUT SINGLE SPONSOR