Newport News, VA
Valerie Davis is a Business Analyst for the City of Newport News’ 311. She has been employed with the City since 2013 and has over 25 years of customer service experience through her current and previous job roles. During her time with the City, she has served with both 311 and the Police Department.
In her current role, she completes configuration and troubleshooting for their Motorola system, updates to the City website for their 311 web page, reporting, staff training, and training for City departments. She also serves on the executive committee for their Motorola CRM.
While being employed with the City, Valerie has found great opportunities to help improve her community and the lives of the citizens by attending City events, City Council, Town Hall, and Neighborhood Watch meetings. There, she has educated citizens on their rights and the programs available to them to help improve their quality of life. She has spoken with women at her local domestic violence shelter and enjoys motivating youth and others to pursue and achieve their goals.
Valerie enjoys volunteering and served with a transitional home for women and children for 5 years, served as Co-Chair for her local “Reducing Homelessness” initiative, served as a mock interviewer for the Youth Career Expo through the Peninsula Chamber of Commerce for many years, served with Project Homeless Connect, and served with the One City Marathon to name a few. Valerie enjoys what she does each and every day and looks forward to discovering creative and innovative ways to assist citizens and collaborate with other call centers nationwide.
Valerie is married with three children and holds a bachelor’s degree in Information Technology with a specialization in web design and e-commerce.