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AGCCP 20th Annual Conference in Toledo Ohio

 


Due to concerns about the ongoing COVID-19 outbreak, AGCCP is postponing the conference until 2021. #2021TOLEDO 
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Here for You

Membership in AGCCP means you never have to go it alone; expertise is only a phone call, e-mail or discussion board away.
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Baltimore 311 wins the 6th Annual Award of Distinction

Congratulations to the Baltimore 311 for winning the 6th Annual Award of Distinction. Lisa Allen, Call Center Director accepted the award from the 2019 Award Committee.
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Thank You to Our 2019 Conference Sponsors

2019 corporate sponsors.
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I Serve Because...

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Join Our Community

 

AGGCP:We're Here For You

If two heads are better than one, what can hundreds of government contact center professionals offer you and your organization? That's the "founding question" of the Association of Government Contact Center Professionals — and the answer expands every year! Created by government contact center professionals for government contact center professionals, AGCCP exists to educate and support our members and uplift our profession. By sharing knowledge and building relationships, we improve service delivery, enhance workplace quality of life and strengthen the standards of our industry. Whether you need technical insight, management advice, or a friendly and knowledgeable colleague to brainstorm with, joining AGCCP is one of the wisest decisions you can make!

Who We Are


We are government customer service professionals from throughout the U.S. and Canada, sharing best practices, knowledge and experience with each other for the benefit of our customers and our profession. (It makes our lives easier, too!) Read More

Benefits


Membership in AGCCP means you never have to handle a complicated situation alone. Through events, discussion boards and offline contact, you have access to seasoned colleagues who want you to succeed and are eager to share what they know. Read More

Join Us!


Membership in AGCCP is one of the best bargains you'll ever find! The cost is $100 a year for each contact center, which covers membership for all of your employees. Member perks include... Read More

Conferences and Webinars

Join us for our annual conference – and for free webinars presented by local governments from around the country. Together, we know just about everything there is to know about customer service, best practices, technology, personnel issues and emergency preparedness!








Postponed to 2021.


Award of Distinction Nominees now open. 
Apply Now!



AGCCP Membership dues still $100/ annually.
Renew your Membership!

Testimonials

"The whole agenda of the conferences was very positive. I would recommend anyone thinking of attending to go..."
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Rosemary Nelson
Charlotte Mecklenburg Police Department
Non-Emergency Police Services Unit Supervisor 

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