Events - Event View

As resident expectations rise and call volumes continue to strain local governments, 311 teams are being asked to do more with less. The question isn’t whether to modernize service delivery — it’s how.

Join Nick Romano (311 Director, City of Revere, MA), Laura Dunwoody (Director, Technology Services, Resident Experience, City & County of Denver, CO), Janice Quintana (Director of Business Development, Citibot), and Bratton Riley (CEO & Co-Founder, Citibot) for a real-world discussion on how local governments are using AI-powered communication tools to streamline 311 operations, reduce call volume, and deliver faster, more accessible service to residents.

You’ll hear firsthand insights from municipal leaders actively modernizing resident service delivery and learn practical strategies for building a more scalable, resident-first 311 experience.
You'll walk away knowing how to:
? Reduce inbound call volume with AI-powered communication
? Provide 24/7 resident support without increasing staff workload
? Improve response times and service accessibility
? Build a scalable foundation for the future of 311 service delivery
? Drive measurable results with a modern, resident-first 311 strategy