23rd Annual Conference - Association of Government Contact Center Professionals

Home23rd Annual Conference

Attend
Each year, the AGCCP conference offers new and exciting ways for public sector customer service and Contact Center leaders to grow professionally. Mark your calendar for November 10th - 13th, 2025, and prepare to connect, learn, and unite as we work together to break down barriers and create a more seamless and effective service experience for the citizens we serve. This year’s AGCCP Annual Conference is a must-attend event for anyone committed to delivering exceptional service in government! Register Now! | Sponsors Register Here!

Engage
Make the most of your AGCCP experience and learn about conference highlights and activities available to you. Hear from our speakers and numerous sponsors. Network with like-minded professionals during our engaging activities and workshops!

Learn

Dive into our conference sessions where our peers, customers, sponsors, and partners share professional insights and industry trends. There’s something for everyone: sponsor areas, impactful speaker presentations, annual Award of Distinction and Award of Excellence recipients, interactive pulse surveys, networking, Learning Labs, and more!

Become a Sponsor
Our conferences offer a unique opportunity for partners to showcase their products and solutions with decision makers and industry influencers that build relationships that will last a lifetime. Become a sponsor today! Check out our 2025 Sponsorship Packages. To learn more, email us at Sponsor@AGCCP.org or register at 2025 AGCCP Conference Sponsors.

Ready to Go?
We look forward to seeing you at our next annual AGCCP Conference! Register Now! Have questions? Please email us at Conference@AGCCP.org for more information.

Still Deciding? Attending AGCCP’s annual Customer Service conference is essential for several key reasons.
Check out these great benefits to attending!
Need a conference approval letter? View PDF | Download Word Doc

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Professional Development

These conferences offer workshops, and presentations that enhance your skills and knowledge in municipal customer service, ensuring you stay updated with the latest trends and best practices in the field.

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Networking Opportunities

Engaging with peers, industry leaders, and experts can lead to valuable connections, collaborations, and the exchange of ideas that can benefit your organization.

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Insight into Innovation

Exposure to new technologies and innovative approaches during the rapid demonstrations and during the breakout sessions can provide practical solutions to current challenges and improve overall efficiency and effectiveness.

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Policy and Regulation Updates

Our conferences often include discussions about new policies, regulations, and compliance requirements, ensuring that your practices align with current governmental standards.

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Benchmarking and Best Practices

Learning from the experiences and successes of other government agencies can help you identify and implement best practices within your own organization.

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Enhanced Service Delivery

Gaining insights and strategies from experts can directly translate to improved customer service, leading to higher satisfaction and better public perception of your agency.

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Award of Distinction

Enhance your centers reputation, employee morale and gain a competitive edge by being nominated and winning the award of distinction.

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Award of Excellence

Gain the professional recognition, enhanced networking opportunities, increase influence and professional development by being nominated and winning the award of Excellence.

By attending this conference, you will gain the knowledge, skills, and connections necessary to enhance your performance and contribute to the continuous improvement of your organization's customer service capabilities.

Serving You & Uplifting Our Profession