Polimorphic powers service-first governments with AI built for a more human customer experience. Our hundreds of local government customers across the country use Polimorphic's suite of front desk solutions to provide more accessible government services while improving internal efficiency.

polimorphic.com

Front Desk by Just Appraised helps local governments to deliver faster, more efficient public service by centralizing, simplifying, and automating work with AI. Our Front Desk platform captures constituent emails, calls, chats, and walk-ins in one place, routes them to the right staff member, and uses AI trained on your agency’s own tone, topics, and terminology to pre-draft or fully-automate responses. By integrating with the systems you already use (311, Public Works, Utilities, and more) and providing 24/7 after-hours support through an ADA-compliant, multilingual chat, Front Desk reduces backlogs, shortens response times, and frees your team to focus on meaningful service, not inefficient and repetitive triage.

https://www.justappraised.com/

At Upzoids, we help municipalities simplify the way they connect with their community with Microsoft Dynamics 365 and Power Platform. Our UpCITY 365 offering brings 311, citizen service, contact centre, case management, automation, data, and AI together into one connected platform. Backed by Microsoft expertise and municipal experience, we help cities replace disconnected systems and manual processes with a secure, scalable solution that empowers staff, simplifies service delivery, and creates better experiences for the people they serve.

Linkedin.com/company/upzoids

MuniPaaS is a Salesforce consulting firm that specializes in public sector service delivery. We help cities and counties across North America modernize their contact centres and streamline how they serve residents, whether it’s through 311, social services, licensing, inspections, or community programs. With deep experience in local government in over 45 communities across north America, we deliver user-friendly, scalable platforms that empower agents, improve first-call resolution, and increase transparency for the public.

At MuniPaaS, “Unity in Service – Serving as One” isn’t a new thing to us, it’s how we operate. Our team works shoulder to shoulder with municipalities, not just as vendors but as embedded partners who share the same purpose: building smarter, more connected communities. Whether we’re streamlining service requests, unifying departments through Salesforce, or empowering staff with better tools, our goal is always the same - enable cities to serve their people more efficiently and with greater impact. We believe that when technology, teams, and purpose align, real transformation happens, and we’re proud to be part of that collective mission.

Products & Services:

• Salesforce Service Cloud & 311 Implementations
• Salesforce Public Sector Grant Management, ePermitting, Complaints Management, Emergency Handling & Planning Applications
• Omnichannel Contact Centre Solutions
• AI-Driven Case Triage & Routing
• Citizen Portals (Experience Cloud)
• Asset Management, GIS & payment Integration
• Rapid Deployment Frameworks
• Managed Services & Support

https://www.munipaas.com

State and local government organizations must address the needs of the public on a daily basis. A CRM solution lets agencies seamlessly connect staff, citizens, and information via a platform that supports multiple engagement channels, and analyze important data in real-time. Additionally, it streamlines processes such as government contact centers  improving efficiency and ensuring compliance with local regulations. 

https://www.salesforce.com/government/

Break down barriers. Connect every interaction. Deliver better outcomes. ServiceNow connects government contact centers with the departments fulfilling citizen requests to expand self-service, reduce call volume, and streamline service from intake through resolution. One platform can support 311, public records, permitting and licensing, grants, general requests, program delivery, and more.

https://www.servicenow.com/products/public-sector-digital-services.html

Granicus brings governments closer to the people they serve — driving meaningful change for communities around the globe with comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, Canada, Latin America and the Caribbean.

Cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services

https://granicus.com

GOGov specializes in providing Citizen Requests, Code Enforcement, Citizen Notifications, Online Permitting & Licensing and Mobile Software to local governments of all sizes

https://www.gogovapps.com/

Catalis Gov Solutions modernizes local government operations through purpose-built software that connects citizens, staff, and elected officials. We serve over 5,000 municipalities across North America with integrated tools that make government work better for everyone.

Our solutions span three key areas:

• Citizen Engagement: Website Management, Request311, Meeting Management, and Mass Notification tools designed to enhance transparency and communication.
• Public Works: Asset, Work Order, and Infrastructure Management tools powered by GIS to improve field operations and maintenance efficiency.
• ERP (Enterprise Resource Planning): Cloud-based financial and administrative software built specifically for municipalities to streamline accounting, payroll, and budgeting.

www.catalisgov.com

Citibot’s mission is to build trust between governments and residents through accessible chat communications. Citibot’s automated chat solutions are built for local government by people who understand local government. Founder and CEO Bratton Riley established the company in 2016 after seeing an opportunity to help local government better serve residents by breaking down barriers of inclusion and leveraging communications technology to modernize the customer service experience. Since then, Citibot has been dedicated to creating fully-integrated, artificial intelligence-powered chat solutions that are built with the specific needs of local government in mind. Beyond technology, the Citibot team believes in collaborative partnerships to ensure success and to serve the greater mission of empowering residents and creating connected communities.

https://www.citibot.io