2025 23rd Annual Conference Sponsors Point Clear - Association of Government Customer Care Professionals

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Vertical Communications is all about the people. We make it easy for you to deliver richer customer interactions with better communications technology tailored to your needs. Vertical knows the challenges of government communications — we understand your priorities, and we know how to work with governments.

Vertical proudly participates with organizations like AGCCP, NASCIO, NASTD, and many more to understand the key priorities facing state and local governments, helping you deliver the projects your constituents need.

There’s a right way and a wrong way to leverage AI, and Vertical’s human-focused strategy ensures your project succeeds. Whether adding AI to existing systems or supporting a complete transformation of your constituent experience, we’re here to help you achieve meaningful results.

www.vertical.com

Granicus brings governments closer to the people they serve — driving meaningful change for communities around the globe with comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, Canada, Latin America and the Caribbean.

Cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services

https://granicus.com

Polimorphic powers service-first governments with AI built for a more human customer experience. Our hundreds of local government customers across the country use Polimorphic's suite of front desk solutions to provide more accessible government services while improving internal efficiency.

polimorphic.com

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.

Creatio is an AI-native, no-code platform purpose-built to help state and local governments simplify complexity and accelerate public service delivery. Its Agentic CRM and workflow automation tools empower agencies to serve faster, smarter, and more humanely - with AI and no-code. From permitting and inspections to citizen services and grants management, Creatio enables efficient collaboration, streamlined operations, and measurable impact across the public sector.

https://www.creatio.com

Cloud SynApps specializes in understanding and addressing the unique needs of the Public sector organizations, providing value-driven solutions through state-of-the-art applications, tools, and innovative approaches such as co-creation, collaboration, agile delivery, and minimal customizations to selected applications.

Cloud SynApps is one of the leading Salesforce System Integrators in North America. Our journey began in 2016 with a focus on delivering cloud systems, applications, and consulting services to Public Sector clients.

https://www.cloudsynapps.com/csa-solutions/

MuniPaaS is a Salesforce consulting firm that specializes in public sector service delivery. We help cities and counties across North America modernize their contact centres and streamline how they serve residents, whether it’s through 311, social services, licensing, inspections, or community programs. With deep experience in local government in over 45 communities across north America, we deliver user-friendly, scalable platforms that empower agents, improve first-call resolution, and increase transparency for the public.

At MuniPaaS, “Unity in Service – Serving as One” isn’t a new thing to us, it’s how we operate. Our team works shoulder to shoulder with municipalities, not just as vendors but as embedded partners who share the same purpose: building smarter, more connected communities. Whether we’re streamlining service requests, unifying departments through Salesforce, or empowering staff with better tools, our goal is always the same, enable cities to serve their people more efficiently and with greater impact. We believe that when technology, teams, and purpose align, real transformation happens, and we’re proud to be part of that collective mission.

Products & Services:

Salesforce Service Cloud & 311 Implementations
Salesforce Public Sector Grant Management, ePermitting, Complaints Management, Emergency Handling and Planning Applications
Omnichannel Contact Centre Solutions
AI-Driven Case Triage & Routing
Citizen Portals (Experience Cloud)
Asset Management, GIS and payment Integration
Rapid Deployment Frameworks
Managed Services & Support

Website: https://www.munipaas.com

Citibot’s mission is to build trust between governments and residents through accessible chat communications. Citibot’s automated chat solutions are built for local government by people who understand local government. Founder and CEO Bratton Riley established the company in 2016 after seeing an opportunity to help local government better serve residents by breaking down barriers of inclusion and leveraging communications technology to modernize the customer service experience. Since then, Citibot has been dedicated to creating fully-integrated, artificial intelligence-powered chat solutions that are built with the specific needs of local government in mind. Beyond technology, the Citibot team believes in collaborative partnerships to ensure success and to serve the greater mission of empowering residents and creating connected communities.

https://www.citibot.io

Catalis Gov Solutions modernizes local government operations through purpose-built software that connects citizens, staff, and elected officials. We serve over 5,000 municipalities across North America with integrated tools that make government work better for everyone.

Our solutions span three key areas:
• Citizen Engagement: Website Management, Request311, Meeting Management, and Mass Notification tools designed to enhance transparency and communication.
• Public Works: Asset, Work Order, and Infrastructure Management tools powered by GIS to improve field operations and maintenance efficiency.
• ERP (Enterprise Resource Planning): Cloud-based financial and administrative software built specifically for municipalities to streamline accounting, payroll, and budgeting.

www.catalisgov.com

A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management. ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one. Learn more about ProcedureFlow today! Discover the financial impact of your agents' time to proficiency by using our ROI Calculator.

https://procedureflow.com

Keet Consulting Services (KCS) has been serving the Geographic Information Systems (GIS) industry since 1999 seeking ways to exceed the expectations of our customers with services that respond to their changing needs. We promote a working environment that sees change as opportunity. We will openly receive new ideas from employees and clients, encouraging their creativity and innovation. Our mission is to help our clients deliver on their commitment to GIS excellence with enterprise-wide learning management solutions which integrate the richest and most flexible tools with their existing infrastructure. KCS provides GIS products and services to state and local government, various utilities and private sector clients. Our corporate headquarters is located in Pelham, AL. Our staff includes PMP certified Project Managers, Senior GIS Developers, GIS Application Developers and GIS Technicians. KCS is an Authorized Bronze Business Partner with Esri -- the recognized world leader in GIS technology. Our programming staff maintain expertise in the customization, deployment, and use of Esri technology. Our technical staff are experts in integrating applications using Esri software with industry-standard technologies into your existing applications.

KCS website: https://kcsgis.com

Front Desk by Just Appraised helps local governments to deliver faster, more efficient public service by centralizing, simplifying, and automating work with AI. Our Front Desk platform captures constituent emails, calls, chats, and walk-ins in one place, routes them to the right staff member, and uses AI trained on your agency’s own tone, topics, and terminology to pre-draft or fully-automate responses. By integrating with the systems you already use (311, Public Works, Utilities, and more) and providing 24/7 after-hours support through an ADA-compliant, multilingual chat, Front Desk reduces backlogs, shortens response times, and frees your team to focus on meaningful service, not inefficient and repetitive triage.

https://www.justappraised.com/

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