From Vision to At Your Service Niagara Falls: Transforming Municipal Customer Service with MuniPaaS
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About this event
Discover how the City of Niagara Falls successfully launched At Your Service Niagara Falls (AYSNF) – a modern, centralized municipal customer service model powered by Salesforce. This session explores the City’s end-to-end journey – from strategy and service design through integration, training, to go-live.
Learn how Niagara Falls unified multiple intake channels, standardized service workflows, empowered staff with mobile tools, and built a scalable foundation for future innovation – all while reinforcing a resident-first service culture across the organization.
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