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20th annual conference - shattering expectations


Each year, the AGCCP conference offers new and exciting ways for public sector customer service and contact center leaders to grow professionally. Join us in Toledo, Ohio for the 20th annual conference, May 11-14, 2020 for exciting group sessions and learning labs, along with networking, benchmarking, and celebrations of our successes!  

Make the most of your AGCCP experience and learn about conference highlights and activities available to you. Hear from our speakers, numerous sponsors, and the annual Award of Distinction winner. Network with like-minded professionals at our numerous engaging activities and workshops and enjoy the closing celebration for a fun and entertaining way to wrap up the conference.

Celebrate Success – Award of Distinction “Shattering Expectations” 
Nominate your contact center for this prestigious award! The 20th annual recipient receives the distinguished award, and title of the 2020 AGCCP Award of Distinction! The winner also receives one complimentary conference registration, the opportunity to share the journey to success during a live presentation on the first day of the conference, and a spotlight section on the AGCCP website.   

Dive into our conference sessions where our peers, customers, sponsors, and partners share professional insights and industry trends. There’s something for everyone: sponsor rapid demos, impactful speaker presentations, annual Award of Distinction recipient, interactive pulse surveys, networking, Learning Labs, and more! 

Become a Sponsor 
The conference offers a unique opportunity for partners to showcase their products and solutions with decision makers and industry influencers, and build relationships that will last a lifetime. Inquire about the various levels for available sponsorship and join us for this milestone 20th anniversary conference. 

Ready to Go? 
We look forward to seeing you in Toledo, Ohio for the 20th Anniversary AGCCP Conference!

Need Help with Travel Arrangements? 
Detroit Metro Airport Link: 

Toledo Express Airport Link:

Hotel address is  444 N. Summit Street, Toledo, 43604

Click Here to Register

Make the Case to Attend:

Want to attend but aren’t sure how to convince your boss it’s worth the investment? Just Download the Case Document (will land in your downloads folder on your computer) that we’ve prepared for you. Then customize it, send it and get ready to pack your bags!