Skip to main content
Add Me To Your Mailing List
Home20th Annual Conference

20th annual conference - shattering expectations

May 17 - 20, 2021


Each year, the AGCCP conference offers new and exciting ways for public sector customer service and contact center leaders to grow professionally. Join us in Toledo, Ohio for the 20th annual conference, May 17 - 20, 2021 for exciting group sessions and learning labs, along with networking, benchmarking, and celebrations of our successes!  

Make the most of your AGCCP experience and learn about conference highlights and activities available to you. Hear from our speakers, numerous sponsors, and the annual Award of Distinction winner. Network with like-minded professionals at our numerous engaging activities and workshops and enjoy the closing celebration for a fun and entertaining way to wrap up the conference.

Celebrate Success – Award of Distinction “Shattering Expectations” 

To find out more about our Award of Distinction program - CLICK HERE

Dive into our conference sessions where our peers, customers, sponsors, and partners share professional insights and industry trends. There’s something for everyone: sponsor rapid demos, impactful speaker presentations, annual Award of Distinction recipient, interactive pulse surveys, networking, Learning Labs, and more! 

Become a Sponsor 
The conference offers a unique opportunity for partners to showcase their products and solutions with decision makers and industry influencers, and build relationships that will last a lifetime. Inquire about the various levels for available sponsorship and join us for this milestone 20th anniversary conference. 

Ready to Go? 
We look forward to seeing you in Toledo, Ohio in 2021 for the 20th Anniversary AGCCP Conference
at the Toledo Downtown Renaissance Hotel!

Need Help with Travel Arrangements? 
Detroit Metro Airport Link:
Toledo Express Airport Link:
Hotel address is  444 N. Summit Street, Toledo, 43604

Past Conferences
 To view a list of our past conferences and photo gallery - CLICK HERE


AGCCP 20th Annual Conference, May 17-20 2021, Toledo, Ohio