The Association of Government Contact Center Professionals is a non-profit organization created by government contact center professionals for the benefit of other government contact center professionals. Officially formed in 2003, the AGCCP has grown to include more than 40 member cities and counties throughout the U.S. and Canada.
Members of the association meet annually to share best practices, explore new technology, network and learn from each other’s experiences. Although our membership is diverse in every way, we share a common dedication to improving our profession and supporting each another.
For more than a decade, our members have collaborated to improve their skills, provide the highest quality of service to their communities and constituents, and strengthen the standards of our profession. We take pride in our expertise, we are committed to serving our customers, and we enjoy the support and friendship of our colleagues throughout North America.