In 2025, AGCCP rebranded from the Association of Government Contact Center Professionals to the Association of Government Customer Care Professionals to better reflect our growing and diverse membership — now including public utilities, DMVs, court clerks, and others who recognize that customer service is an essential part of the public sector.

Founded in 2003, AGCCP is a nonprofit created by government professionals for the benefit of their peers. Over the past two decades, the organization has expanded to more than 65 member agencies across the U.S. and Canada, representing cities, counties, and other public-sector entities. We remain proudly volunteer-run, led by dedicated public servants who give their time and energy to advancing our field.

Each year, AGCCP brings together a wide mix of professionals to exchange best practices, explore emerging technologies, and learn from each other’s successes and challenges. While our roles, jurisdictions, and perspectives may differ, we share a common purpose: to elevate the profession of government customer care and support one another in service to our communities.



For more than twenty years, members have collaborated to sharpen their skills, strengthen their organizations, and raise the standards of the profession. We take pride in our collective expertise, remain customer-focused, and draw strength from the camaraderie of colleagues across North America.