A mountain. Some see it as an obstacle, to others a challenge. Join us in Denver as we use the mountain as metaphor and take our own virtual climb to the peak.
Arrive ready to assess your provisions, making sure you have the tools needed for your contact centers. Meet up with fellow climbers, forge friendships and share stories and insights along the way. Then get ready to be inspired at the summit through incredible speakers and collaborative discussions. The mountain awaits; come and discover your peak.
If two heads are better than one, what can hundreds of government contact center professionals offer you and your organization? That's the "founding question" of the Association of Government Contact Center Professionals — and the answer expands every year!
Created by government contact center professionals for government contact center professionals, AGCCP exists to educate and support our members and uplift our profession. By sharing knowledge and building relationships, we improve service delivery, enhance workplace quality of life and strengthen the standards of our industry.
Whether you need technical insight, management advice, or a friendly and knowledgeable colleague to brainstorm with, joining AGCCP is one of the wisest decisions you can make!
Who We Are
We are government customer service professionals from throughout the U.S. and Canada, sharing best practices, knowledge and experience with each other for the benefit of our customers and our profession.
(It makes our lives easier, too!)
Membership in AGCCP means you never have to handle a complicated situation alone.
Through events, discussion boards and offline contact, you have access to seasoned colleagues who want you to succeed and are eager to share what they know.
Membership in AGCCP is one of the best bargains you'll ever find!
The cost is $100 a year for each contact center, which covers membership for all of your employees. Member perks include...
Conferences and Webinars
Join us for our annual conference – and for free webinars presented by local governments from around the country. Together, we know just about everything there is to know about customer service, best practices, technology, personnel issues and emergency preparedness!