The 5th Annual AGCCP Award of Distinction was awarded to SBA Disaster Asst Customer Service Center for their commitment to the PEAK CUSTOMER EXPERIENCE . The Award of Distinction shined a light on the SBA Disaster Asst Customer Service Center for increasing capacity to support people impacted by hurricane Harvey, Irma and Maria while receiving exceptional customer satisfaction scores. They demonstrated how their contact center provides peak customer experiences. This award recognizes the discovery, collaboration and implementation of these innovations and efforts that impact the customer experience. Checkout their full story in the members only section. Thank you SBA Disaster Asst Customer Service Center for being the example for other municipal contact centers. Congratulations!
Pictured above left to right Debra Hudson, Janet Nelson, Jeff Zinn, Colleen Hiam, Dan Wuethrich, Jenny Gogol