4th Annual AWARD of DISTINCTION Awarded to the City of Toledo, OH.
CHATTANOOGA, TN – June 13, 2017 – Engaging citizens to reach out for assistance for a myriad of answers to local government’s centralized contact centers is a challenge every organization has. This year’s AGCCP “Award of Distinction” for Community Engagement was presented to the City of Toledo’s Customer Service Center at the national conference. Accepting the award on behalf of Engage Toledo was Abby Arnold, Commissioner and Jenny Gogol, Manager of the City of Toledo’s Department of Public Utilities.
Toledo was one of six municipalities who submitted an application for the annual award open to all member organizations of the AGCCP. All location identifying information is redacted and then presented to committee members for voting. Included in the judges panel are select members of the AGCCP Board of Directors, an AGCCP member at large, the winner of the previous year’s Award of Distinction and a local customer service expert from a business not associated with a government.
This year’s winner, City of Toledo demonstrated an initiative to transition a 24-hour mayor’s action line to a more traditional 311 call center that included a branded mobile app “Engage Toledo” and a walk-in customer service center. The Customer Contact Center has become a central one phone number focal point for citizens to ask any type of question to a knowledgeable staff. Abby Arnold, Commissioner of Utilities Administration at City of Toledo reinforced the ability of the center to support water emergencies, field operations dispatch and all services that directly impact citizen engagement.
The AGCCP is comprised of government contact center managers from municipalities in the United States and Canada. For more information about AGCCP and its’ member benefits, please visit agccp.org or contact us at firstname.lastname@example.org.