The board and members of AGCCP are deeply grateful for the support of our wonderful corporate sponsors. By supporting the 2017 AGCCP conference, these companies enable government contact center professionals to share best practices, solve problems and learn about the latest technology affecting our industry. In a very real way, these sponsors are helping to improve customer service for citizens throughout the U.S. and Canada!
The 2017 Conference sponsors are:
Incapsulate, a woman-owned small business with offices in Washington DC and Boston MA has extensive experience helping commercial clients and governments at all levels – Federal, state, county and local – leverage innovative, cloud-based technologies to streamline operations and to better deliver for the public.
A leading provider of Salesforce-based CRM/311 systems, Incapsulate is working with local governments across North America to improve citizen services and gain new insights into performance. Drawing on our experiences, we have developed a reusable framework and related components that sits on top of the Salesforce platform. These “Capsules” (as we call them) provide pre-built public-sector specific functionality such as service request management, work order dispatch, and customer self-service.
Implemented via simple point-and-click configurations, the Capsules can help clients accelerate delivery, reduce risk, and lower operating costs. Collectively, Incapsulate-led CRM/311 implementations are helping to provide services to millions of residents and daily visitors in some of our nation’s leading cities and counties.
We also have a focus on licensing and permitting solutions for the public sector. We’ve delivered licensing solutions to support early education providers at the statewide level and have developed a licensing-specific Capsules to provide pre-built solutions supporting multiple industries.
And in today’s world, data is the lifeblood of any organization looking to be its best. We specialize in developing real-time analytics and data visualizations that complement our solutions. We have helped government agencies from the White House on down build dashboards that provide public transparency, operational intelligence, and actionable insights. Learn more at http://www.incapsulate.com/
GCS Global Contact Services
Say THIS, Not That….Most of the time is a soft skills mastery program that benefits ALL employees. Ideal for those on the phone or meeting face to face. Your customers will love it too!
The training material was developed in conjunction with, and endorsed by, the Association of Government Contact Center Professionals (AGCCP) to address common situations encountered when interacting with the public. GCS has been providing contact center services for over 15 years. The same concepts found in Say This, Not That are used in a GCS managed center that was named #1 in North America in 2015 by Benchmark Portal. Learn more and watch a demo at https://gcsagents.com/
With more than 420,000 customers and deployments in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. Learn more about Oracle and who we are. Learn more at https://www.oracle.com/index.html
Rock Solid Technologies, Inc.
RESPOND© is a civic engagement platform that provides a centralized way to connect with your citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built thru years of experience with government agencies, counties, municipalities and public corporations. Learn more at http://rocksolid.com/products/
As a longtime partner to Government, Motorola’s cloud solutions help cities and counties transform the manner in which it interacts with its residents, businesses, visitors and community. Motorola provides turn-key solutions for CRM/311, business automation, citizen mobile apps, field worker mobile apps, asset management and cloud hosting services for the solutions. Learn more at www.motorolasolutions.com/premieronecsr
Qscend Technologies, Inc.
Leading-Edge Citizen Engagement Solutions. QScend Technologies, Inc. is an industry leader in Web-based software solutions and services for local and county governments. Hundreds of government agencies and thousands of users across the country access the company’s series of products for a variety of functions related to improving citizen service, increasing governmental efficiency, and measuring performance. Learn more at www.qscend.com
CRC offers a variety of solutions for all of your call center technology, information, and recording needs. We provide systems for every type of phone network designed to provide your company with the best call recording, quality monitoring, and call center reporting solutions. Our solutions are tailored to suit the needs of any size business, from a single-user home office to the largest call centers. Learn more at www.callrecordingcenter.com
As a global leader in Actionable Intelligence® solutions, Verint® offers a portfolio of customer engagement solutions designed for today’s digital-first service environment. Government, public sector, and commercial organizations rely on our software and services to help increase customer engagement, maximize revenue opportunities, and generate operational efficiencies while reducing costs. Learn more at www.verint.com
Accela provides cloud-based productivity and civic engagement software to drive efficiency for more than 2,200 governments worldwide, including more than 80% of America’s 50 largest cities. www.accela.com
AST LLC is an Oracle Cloud Premier Platinum Partner for applications and technologies. Our services encompass a variety of solutions in support of State and Local government, particularly related to citizen-facing solutions. Lear more at www.astcorporation.com