Who can you call in Indianapolis to report a pothole, high weeds or a beer-drinking raccoon? What if you want to know if it is against the law to eat garlic while driving? Or if you decide you have the perfect solution to the city’s budget woes: fine people who leave public restrooms without washing their hands?
You would call the MAC – The Mayor’s Action Center, since they have fielded all of these questions and more!
The center was created over 20 years ago by former Mayor Stephen Goldsmith, to give residents a central place to call for a service or to file a complaint or just to ask a question. They also serve as the city-county switchboard.
In 2012, they handled 213,990 calls or an average of 17,833 calls per month. Their top requests are potholes, stray animals and high weeds, although they get their share of unusual requests as well. Nowadays, you can also request a service online at RequestIndy or thru a mobile app which generated 35,922 requests in 2012.
Indianapolis is the 12th largest city in the United States with a population of 820,445. But the MAC is staffed by just a few, very efficient people, with the equivalent of 12.65 FTE’s right now with plans to hire an additional FTE soon.
One thing is for certain: if you need to know about wild animals that have a drinking problem or if it is legal to wear clothing made of hemp or just want to report a regular, old pothole, the Mayor’s Action Center is equipped to handle it.