Members, please go to the login section to view past conference materials and presentations.
16th Annual Conference 2016 – Make every Connection Matter – Evanston, IL
- 15th Annual Conference 2015 – Pittsburgh, PA
- 14th Annual Conference 2014 – Charlotte, NC
- 13th Annual Conference 2013 – Indianapolis, IN
- 12th Annual Conference 2012 – St. Louis, MO
SESSION 1: Launching a New Contact Center
Cindy Tiernan of Albany, Georgia and Sue Pontarelli of Evanston, IL make a presentation on “Launching a New Contact Center” at the 2012 AGCCP Annual Conference.
SESSION 2: Call Centers in the Center
DJ Russell of Newport News, VA, Julie Sanchez of Fort Wayne, IN, and Beth Crounse of Oklahoma City, OK present “Call Centers in the Center” at the 2012 AGCCP Annual Conference in St. Louis.
SESSION 4: Microsoft/Unisys Software Demo
Microsoft architect Dave Block, along with Yogesh Muthuswamy from Unisys and Brett Maxfield from CitySourced, demonstrate their call center software at the 2012 AGCCP Annual Conference in St. Louis, MO.