3rd Annual AWARD of DISTINCTION Awarded to the City and County of Denver, CO
At the 2016 AGCCP conference in Evanston, IL, Nick Scheidegger accepted the Award of Distinction for “Innovations in Technology” on behalf of the City and County of Denver’s Technology Services. With ever increasing phone calls to Denver’s 311 Contact Center, they recognized an opportunity to solve issues using popular technology which would provide efficient and individualized customer service. Their solution was pocketgov.com – a mobile web application that works on any device and allows users to make payments, report issues in the community, find property values, sign up for customized services such as street sweeping reminders and much more.
Since the inception of pocketgov.com in January 2015, thousands of citizens have created profiles on the application resulting in the reduction of 311 phone calls and an expected savings more than $250,000 per year by converting to less expensive “clicks.” The popularity of pocketgov.com can be credited to creative marketing including a video titled “Little Black Dog” that can be accessed at https://www.youtube.com/watch?v=QnTiMjnk6EE.