Evanston, IL Monday, May 9th –12th
The 16th Annual AGCCP Conference “Make Every Connection Matter” was held in lovely Evanston, IL on May 9 – 12. It was a very informative event for all who attended. A mixer highlighting the “Tastes of Evanston” was the perfect forum to connect with the members we waited a year to see and to meet and greet the new members we are so happy to have on board. Chicago style pizza, Italian beef, and hot dogs were among the fun foods we shared as we had a great opportunity to catch up and introduce ourselves. The conference began with a lot of humor and interaction as we learned how improv could be used in the workplace. Our fabulous host, Sue Pontarelli, and her partner from Comedy4 had our group in stitches as we learned Improv Communication Innovation.
The roundtable discussions were invaluable and provided great ideas on Employee and Customer Engagement, Innovative Technologies, Performance Metrics and Social Media. Our vendors also provided some great presentations and were always close by to answer questions, showcase their products and services and provide some great resources for our centers. Photographers were on site to capture candid moments but also provided the opportunity to get some professional headshots and group pictures.
One of the most exciting presentations at the conference featured our sponsors, Global Contact Services, introducing their new Customer Service Certification program. They worked directly with AGCCP to create this program and we are proud to endorse it. The program is already available for purchase and provides a fresh, fun take on soft skills. GCS was also the host of a beautiful evening at historic Wrigley Field, where our members had a fun time networking while enjoying the Cubs vs. the Padres.
The opportunity to tour the Chicago 311 Center was an added bonus – we’d like to thank one of our newest members, Audrey Mathis, for sharing some great information about Open Data and for welcoming us to her center.
The conference always serves to rejuvenate and motivate by providing new ideas, perspectives and positive energy we can bring back to our centers. Thanks to Sue and her team for hosting such a successful event and to all who attended for such a valuable experience.
See you next year in Chattanooga!